Contact
We’d love to hear from you. Whether you have a question about an order, need help with sizing, or just want to reach out, we’re here to help.
How to Reach Us
Email: pallascozy@gmail.com
We aim to respond to all messages within 24 hours on business days, Monday through Friday.
Customer Care Hours
Monday – Friday: 9:00 AM – 6:00 PM Eastern Time
Weekends & Holidays: Messages will usually be answered on the next business day.
What We Can Help With
We can assist with:
- Order questions
- Shipping and tracking
- Returns and exchanges
- Cancellations or order changes, when available
- Size and fit guidance
- Product questions
- Damaged, defective, or missing items
- Gift order questions
- General inquiries
Before You Email
If your message is about an existing order, please include:
- Your order number
- The email address used at checkout
- A clear description of your question or issue
For return, exchange, damaged item, defective item, or delivery issue requests, please include clear details and any relevant photos when applicable.
You can also visit our FAQ page for quick answers about shipping times, returns, sizing, and more.
Thank You
We read every message and do our best to respond as quickly as possible.
Thank you for being part of the Pallas Cozy community.