Shipping policy

Last updated: May 2026

We are happy to bring cozy comfort to your door. This Shipping Policy explains how Pallas Cozy processes, ships, and tracks customer orders.

Shipping Cost

We currently offer free standard shipping on eligible orders to the following countries:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • New Zealand

Any available shipping options and costs will be shown at checkout before you place your order.

Processing Time

Orders are typically processed within 1–2 business days, Monday through Friday, excluding public holidays.

Orders placed on weekends or holidays will usually begin processing on the next business day.

Estimated Delivery Time

Most orders are delivered within 8–14 business days after processing, depending on your location, product availability, fulfillment location, customs processing, and carrier performance.

Please note that delivery times are estimates and are not guaranteed. Carrier delays, customs delays, weather, holidays, peak seasons, and other circumstances outside our control may affect delivery.

Shipping Locations

We currently ship to the United States, Canada, the United Kingdom, Australia, and New Zealand.

Orders may ship from our trusted supplier or fulfillment partner warehouses, depending on product availability and destination.

We do not currently ship to countries outside the locations listed above. If additional shipping locations become available in the future, we will update this policy.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges depending on the destination country.

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout. Pallas Cozy is not responsible for delays caused by customs processing.

Multiple Item Orders

If your order includes multiple items, they may ship separately depending on product availability and fulfillment location.

If items ship in separate packages, you may receive more than one tracking number by email.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for the tracking link to update after your package has been handed to the carrier.

Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided at checkout.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check around your delivery area, mailbox, mailroom, front desk, neighbors, or household members first.

You may also contact the shipping carrier directly for more information about the delivery.

If you still cannot locate your package, email us at pallascozy@gmail.com within 7 days of the marked delivery date, and we will help review the issue.

Damaged Packages

If your package or item arrives damaged, please email us at pallascozy@gmail.com within 48 hours of delivery.

Please include your order number and clear photos of the damaged package or item so we can review the issue and help find a suitable solution.

Delays During Holidays and Peak Seasons

During holidays, promotional events, and peak shopping seasons, processing and delivery times may be longer than usual.

We will do our best to keep you updated if we become aware of a significant delay affecting your order.

Questions?

If you have questions about shipping, tracking, or delivery, please email us at pallascozy@gmail.com.

We respond within 24 hours on business days.