Privacy policy

This Privacy Policy describes how Pallas Cozy (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, place an order, or interact with us at pallascozy.com.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect personal information that you provide directly to us when you browse our website, place an order, create an account, subscribe to our newsletter, contact customer support, or otherwise interact with us.

This may include:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Order details and purchase history
  • Customer service messages
  • Preferences and communication choices

Payment information is processed securely by our payment service providers. We do not store your full payment card details on our servers.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, pixels, and similar technologies.

This may include:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Time spent on our website
  • Referring website or traffic source
  • Shopping cart activity
  • Interactions with emails, ads, or website features

How We Use Your Information

We use your personal information to:

  • Process, confirm, and fulfill your orders
  • Send order confirmations, shipping updates, and tracking information
  • Provide customer support
  • Respond to questions, returns, refunds, and exchange requests
  • Improve our website, products, services, and customer experience
  • Personalize your shopping experience
  • Send marketing emails, when you have opted in
  • Measure website traffic, advertising performance, and customer engagement
  • Detect, prevent, and respond to fraud, abuse, or security issues
  • Comply with legal, tax, accounting, and regulatory obligations

Sharing Your Information

We share your personal information only when necessary to operate our business, provide our services, or comply with legal requirements.

This may include sharing information with:

  • Website and ecommerce platform providers
  • Payment processors
  • Shipping carriers
  • Supplier and fulfillment partners
  • Email and marketing service providers
  • Analytics and advertising service providers
  • Customer support tools
  • Professional advisors, such as accounting, legal, or business service providers
  • Government, regulatory, or legal authorities when required by law

We do not sell your personal information for money. However, some privacy laws may define certain advertising, analytics, or cookie-based activities as “sharing” or “selling” personal information. Where required by applicable law, you may have the right to opt out of these activities.

Cookies and Similar Technologies

We use cookies and similar technologies to help our website function properly, improve your shopping experience, analyze website performance, and support marketing activities.

Cookies may be used to:

  • Remember your cart and preferences
  • Keep your account session active
  • Process checkout activity
  • Analyze website traffic and performance
  • Understand how customers use our website
  • Provide relevant marketing or advertising, where applicable

You can control or disable cookies through your browser settings. Please note that some website features may not work properly if cookies are disabled.

Marketing Communications

If you subscribe to our newsletter or marketing emails, we may use your email address to send updates, promotions, product news, and other marketing content.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails or by contacting us directly at pallascozy@gmail.com.

Even if you opt out of marketing emails, we may still send you transactional emails related to your orders, account, shipping, returns, or customer service requests.

International Data Transfers

Because we work with ecommerce, payment, shipping, fulfillment, analytics, and service providers, your personal information may be processed, stored, or transferred in countries outside your country of residence.

These countries may have data protection laws that differ from those in your location. When we transfer or process personal information, we take reasonable steps to protect it in accordance with this Privacy Policy and applicable law.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Withdraw consent where processing is based on consent
  • Request information about how your data is used or shared
  • Object to or restrict certain processing activities, where applicable

To exercise your rights, please email us at pallascozy@gmail.com.

We may need to verify your identity before processing your request. Some requests may be limited by legal, tax, fraud prevention, security, or business recordkeeping obligations.

Data Retention

We retain your personal information only for as long as reasonably necessary to provide our services, fulfill orders, process returns, resolve disputes, prevent fraud, comply with legal obligations, and maintain business records.

Order-related information may be retained for as long as required by applicable business, tax, accounting, or legal requirements.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us at pallascozy@gmail.com so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or policies of those third parties.

We recommend reviewing their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Pallas Cozy
Email: pallascozy@gmail.com