Refund policy

We want you to love every Pallas Cozy piece. If something is not right with your order, we are here to help make the return process simple.

Return Window

You have 30 days from the date your order is delivered to request a return.

Return requests made after 30 days may not be accepted.

Return Eligibility

To be eligible for a return, your item must be:

  • Unworn and unwashed

  • In its original condition

  • With all original tags attached

  • In its original packaging, when applicable

  • Free from stains, odors, damage, or signs of use

Items That Cannot Be Returned

For hygiene, safety, and quality reasons, some items are not eligible for return.

Non-returnable items include:

  • Items marked as final sale

  • Clearance or sale items marked as non-returnable

  • Items that have been worn, washed, damaged, altered, or used

  • Items damaged due to misuse, improper care, or normal wear and tear

  • Items returned without approval or outside the return window

How to Start a Return

To start a return, please email us at pallascozy@gmail.com with your order number and reason for return.

Once we receive your request, we will review it and send return instructions within 24 hours on business days.

Please do not send your item back before receiving return instructions from us. Returns sent without approval may not be accepted.

Return Shipping

Return shipping is free for eligible approved returns.

Once your return is approved, we will provide a prepaid return shipping label or return instructions by email.

Please pack your item securely with all original tags and packaging before dropping it off at the authorized shipping location listed in your return instructions.

Refund Processing

Once we receive your return, we will inspect the item within 2–3 business days.

If your return is approved, your refund will be processed to your original payment method within 5–7 business days. You will receive an email confirmation once your refund has been issued.

Please note that your bank, credit card company, or payment provider may take additional time to post the refund to your account.

Exchanges

Want a different size, color, or item?

Please email us at pallascozy@gmail.com, and we will help arrange an exchange when available.

Exchanges are subject to product availability. If the item you want is out of stock, we can help you return the original item for a refund.

Damaged or Defective Items

If your item arrives damaged or defective, please email us at pallascozy@gmail.com within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged or defective item

  • Clear photos of the packaging, if applicable

We will review the issue and help find a suitable solution as quickly as possible.

Incorrect or Missing Items

If you receive the wrong item or an item is missing from your order, please contact us at pallascozy@gmail.com within 7 days of delivery.

Please include your order number and clear photos of the items received so we can review and resolve the issue.

Questions?

If you have questions about returns, refunds, or exchanges, please email us at pallascozy@gmail.com.

We respond within 24 hours on business days.