Terms of service

Welcome to Pallas Cozy. By accessing or using pallascozy.com, you agree to be bound by these Terms of Service. Please read these Terms carefully before using our website or placing an order.

1. Use of Our Website

You may use our website for lawful purposes only. By using our website, you agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon intellectual property or privacy rights
  • Transmit harmful code, viruses, malware, or other disruptive content
  • Engage in fraudulent, misleading, or abusive activity
  • Interfere with the security or operation of our website
  • Scrape, copy, reproduce, or misuse our website content without permission

We reserve the right to restrict, suspend, or terminate access to our website if we believe these Terms have been violated.

2. Account Registration

You may create an account to make shopping easier, view order information, and manage certain account details.

You are responsible for:

  • Providing accurate and current information
  • Maintaining the confidentiality of your account login details
  • All activity that occurs under your account

If you believe your account has been accessed without authorization, please contact us promptly at pallascozy@gmail.com.

3. Products and Availability

We make reasonable efforts to display our products, descriptions, colors, sizing, pricing, and availability as accurately as possible.

However, product colors may vary slightly due to screen settings, lighting, photography, or device display differences. Sizing, fit, texture, and product appearance may also vary by style, material, supplier, or production batch.

All products are subject to availability. We reserve the right to modify, discontinue, or limit the quantity of any product at any time without notice.

4. Pricing and Errors

Prices are listed in USD unless otherwise stated. Prices, promotions, discounts, and availability may change without notice.

We reserve the right to correct any pricing, product information, shipping, or availability errors. If an error affects your order, we may contact you for confirmation, cancel the order, or issue a refund where appropriate.

5. Orders and Payment

By placing an order, you confirm that the information you provide is accurate, complete, and authorized for use.

You authorize us or our payment service providers to charge your selected payment method for the order total, including any applicable taxes, shipping fees, or other charges shown at checkout.

Available payment methods will be displayed at checkout. Orders are not confirmed until payment has been successfully processed.

6. Order Acceptance and Cancellation

After placing an order, you may receive an order confirmation email. This does not guarantee acceptance of the order if there is an issue with payment, availability, pricing, shipping, address verification, or suspected fraud.

We reserve the right to refuse, cancel, or limit any order at our discretion. If your order is canceled after payment has been processed, we will issue a refund to the original payment method.

7. Shipping and Delivery

We currently ship to the following countries:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • New Zealand

We currently offer standard shipping on eligible orders. Available shipping options, delivery estimates, and costs will be shown at checkout before you place your order.

Estimated delivery time is typically 8–14 business days after processing, depending on your location, product availability, fulfillment location, customs processing, carrier performance, holidays, weather, or other circumstances outside our control.

Some orders may be fulfilled by our trusted suppliers or fulfillment partners. Tracking information will be provided when available.

Please make sure your shipping address is complete and accurate before placing an order. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information.

For more details, please review our Shipping Policy.

8. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges depending on the destination country.

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout. Pallas Cozy is not responsible for delays caused by customs processing or unpaid customs fees.

9. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Please review that policy before placing an order so you understand our return window, eligibility requirements, return shipping process, and refund timeline.

10. Intellectual Property

All content on pallascozy.com, including text, graphics, logos, images, product photos, designs, page layouts, and other materials, is owned by Pallas Cozy or used with permission from our licensors, suppliers, or partners.

You may not copy, reproduce, distribute, modify, sell, or use our content without prior written permission.

11. User-Generated Content

If you submit reviews, comments, photos, testimonials, or other content to us, you confirm that you own or have the right to share that content.

By submitting content, you grant Pallas Cozy a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and share that content for marketing, website, social media, or promotional purposes.

We may remove or refuse content that we believe is unlawful, offensive, misleading, infringing, or inconsistent with our brand or these Terms.

12. Third-Party Services and Links

Our website may include links to third-party websites, apps, payment providers, shipping carriers, analytics tools, advertising platforms, or other services.

We are not responsible for the content, policies, security, or practices of third-party websites or services. Your use of third-party services may be subject to their own terms and privacy policies.

13. Disclaimers

Our website and services are provided on an “as is” and “as available” basis. We do not guarantee that the website will always be uninterrupted, secure, error-free, or free from harmful components.

We make reasonable efforts to keep product information accurate, but we do not warrant that product descriptions, pricing, availability, delivery estimates, or other content will always be complete, current, or error-free.

14. Limitation of Liability

To the maximum extent permitted by law, Pallas Cozy shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Our total liability for any claim related to a product or order will not exceed the amount you paid for the product giving rise to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless Pallas Cozy, its owners, team members, service providers, suppliers, and partners from any claims, damages, liabilities, costs, or expenses arising from your use of our website, your violation of these Terms, or your violation of any rights of another person or entity.

16. Governing Law

These Terms are governed by applicable law, without regard to conflict of law principles.

Any disputes will be handled in accordance with applicable law.

17. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Terms.

18. Contact Us

If you have questions about these Terms of Service, please contact us:

Pallas Cozy
Email: pallascozy@gmail.com